Pricing
| Delivery Location | Delivery Time (Working Days) | Price | Courier |
|---|---|---|---|
| UK Standard (orders over £80) | Within 5 (working days) | Free* | Royal Mail |
| UK Standard (orders under £80) | Within 5 (working days) | £3.90 | Royal Mail |
| UK Next Day | Next | £5 | Royal Mail / FedEx |
| Europe - EU | Within 7 | £15 | Varies |
| Europe - Outside EU | Within 7 | £20 | Varies |
| US | Within 14 | £20 | Varies |
| Worldwide | Within 14 (may varry) | £20 | Varies |
* During some sale periods the offer of free delivery may be suspended.
Please ensure you have completed your address details fully as we cannot be held responsible for any errors or missing information. Additional postal charges will be incurred for any re-delivery required.
Royal Mail Strikes
Due to Royal Mail strikes some postage may be delayed. We are currently shipping all next day delivery orders via Fedex. This will be your best option for a guaranteed service.
Christmas Posting Days
Please note these are recommended dates provided by our carriers. We cannot guarantee 100% goods will arrive on time.
| Date | Destinations |
|---|---|
| Thursday, 20 December | UK Next Day Delivery |
| Wednesday, 18 December | UK Standard Delivery |
| Monday, 16 December | France, Germany, Hong Kong, Ireland, Japan, Netherlands, Pakistan, Russia, Singapore, Switzerland and Taiwan |
| Friday, 13 December | Belgium, Canada, China (People’s Republic), Croatia, Estonia, Hungary, Iceland, Latvia, Luxembourg, South Korea, Thailand and USA |
| Wednesday, 11 December | Austria, Denmark, India, Lithuania, Philippines, Qatar, Slovakia and Slovenia |
| Saturday, 7 December | Australia, Brazil, Bulgaria, Cyprus, Finland, Greece, Israel, Italy, Malta, Mexico, Norway, Portugal, Romania and Sweden |
Working Days
Working day deliveries apply to the following working day Provided they are placed before 1pm (GMT/BST). Working days are classed as Monday to Friday and exclude UK bank holidays and our Christmas closing period 24th Dec - 2nd Jan.
For example: A next day delivery order placed at 1pm on a Monday will be dispatched the same day for delivery on the following working day (Tuesday). An order placed at 3pm on a Monday will be dispatched the following day (Tuesday) for delivery on the Wednesday. An order placed on a bank holiday will not be dispatched until the following day.
Please note all times stated are estimates based on the best efforts of our carriers and ourselves, while we always aim to deliver within these time frames we cannot guarantee they will be met on every single occasion. If your order is very urgent it may be best to contact us just to make sure there are no exceptional circumstances that may effect delivery on the day in question.
Tracking
Any tracking numbers will be emailed when order dispatch is confirmed. If for any reason you do not receive a tracking number please contact us and we will provide you with one.
Delivery Location
We aim to deliver worldwide. If for some reason your country is not listed in the checkout shipping options, please contact us and we will try to arrange shipment.
Import Duty / VAT / Fees
When ordering from outside the UK, on the arrival of goods, your local customs office may charge you Import, Duty, VAT and/or other fees depending on their import rules. For the EU we are not currently registered for the VAT one stop shop, so it is likely you will need to pay fees on your order.
This is not something we have control over.
Kindly note that if your order is refused or returned to us as undelivered we will of course refund for the undelivered item/s - however postage charges which were incurred at the time of ordering will not be reimbursed.